Terms and conditions of delivery

Lensworld.be is conscious of the fact that contact lenses can affect your ocular health. So that is why all products from Lensworld.be are only supplied subject to the following conditions:

• The purchaser is already wearing contact lenses and has been satisfied with them.
• Lensworld.be will supply contact lenses in accordance with the information provided by the purchaser
• The contact lens information provided by the purchaser is correct
• The contact lens information provided by the purchaser is no more than 12 months old.
• Lensworld.be takes responsibility for the quality of the products it supplies but cannot accept responsibility for the compatibility of the products or the possible consequences for the wearer’s eyes.
• Follow the advice of your optician/optometrist/contact lens specialist if he advises you not to wear contact lenses.

Revocation right:

Every customer can revoke his declaration of contract within 14 days in writing (e.g. letter, facsimile, e-mail) without giving any statement of grounds.

The time period for revocation begins on the day after receiving the goods.
In any case, the sending back of the goods is at our risk.
The revocation must be sent according to the instructions given to you by Lensworld.

Delivery time

Orders placed before 3.00 pm for goods in stock will be posted at priority mail rates at 1630 hours each working day. In 85% of cases, you will receive your goods the next day. You should expect a delivery time of 2-6 working days for contact lenses which are not in stock.

If you opt for "Send after receipt of transfer of payment", your order (if not in stock) will not be placed until the day on which payment is received.

If shipping abroad (outside Belgium), an additional 1-2 days can be added to the delivery time.

Terms and conditions of use

Soft contact lenses are suitable for correcting the eyesight of people with healthy eyes. In the interest of the health of your eyes, you should follow the replacement schedule prescribed.

• Daily wear (for less than 24 hours, not overnight)
• Permanent wear (from 1 to 7 days, from 1 to 30 days, including overnight)

WARNING: If daily wear is recommended, lenses should be taken out before going to bed. Not everyone can wear contact lenses permanently even if they do not experience any problems when wearing the same type of lens during the day. Do not start to wear your contact lenses permanently without prior consent from your contact lens specialist. Never exceed the prescribed wear time even if you do not experience any discomfort while wearing your lenses. There is a greater risk of eye problems if you wear contact lenses permanently. Problems include corneal changes which can result in the wearer being unable to wear lenses, irritation and eye inflammation. That is why it is important to go to a contact lens specialist for regular eye examinations.

CE product information and information on use

CE stands for ”Conformité Européenne” (European Conformity). Products which bear the CE mark meet the highest possible requirements in respect of quality and manufacturing. All the contact lenses which Lensworld.be supplies to consumers comply with these requirements. Contact lenses which have a CE mark comply with European directive 93/42/EEC on medical devices (Medical Device Directive). According to the Medical Device Directive, contact lens wearers are to be provided with suitable instructions. Therefore please study this text carefully before you start using your contact lenses.

Expert advice

All the members of our team of staff are experienced contact lens specialists. We will answer your questions carefully and correctly.
E-mail: contactlensspecialist@lensworld.be

Price guarantee

Lensworld guarantees the prices posted on its website. The prices are inclusive of VAT at 21% and exclusive of P+P and handling costs.

Payments

Payments are made online or via transfer in advance. Payments are protected and made via a secure server. For more information, visit ogone.be.

Not satisfied? We offer a full money back guarantee

If you are not satisfied with your purchase, then Lensworld.be will send you a replacement or refund the full purchase price within 14 days of receiving your returned goods if the products turn out not to match your order.

Use of vouchers

Vouchers are not cumulative so only 1 voucher can be used with each purchase.

Disputes

Any disputes are to be settled by the competent court of law in the district where the supplier’s head office is situated. Belgian law applies exclusively.

Contact details

E-mail us:

• General information: info@lensworld.be
• Website: webmaster@lensworld.be

Postal address for returns (postage free):

Lensworld.be
O.V.V. ……… (order number)
Leuvensesteenweg 109
BE 3290 Diest
BELGIUM

Version 16/03/2012